Absolutely the worse service I have ever received
Well I was promised a three tile pattern and only received one type of tile. Also, I made arrangement to stay home so my project could be completed and no one showed up that day. It was the following day when the representative showed up, plus I also was promised a stream cleaning after the job was completed. Overall the tile looks great and I'm happy with the product.
They were on time, friendly, and knowledgeable. They helped me accomplish what I wanted to do within my budget. The final product was excellent. I would use them again.
You didn't call to see if things were ok after I complained; you sent an installer, not customer service personnel, to respond to my complaint.
I will preface this critique by telling you that the new floor looks very good. My suggestions regarding improvement are aimed at your processes and customer interface. I realize that your installers are sub-contractors but there seems to be very little coordination with regard to keeping your customer informed of the current work schedule and very little in-process inspection. Most of the men who worked on my job were not fluent in English and some had a difficult time understanding that outside entrance doors need to be closed once you pass through them. In some cases, there seemed to be a need for a proper tool. It would have saved a couple of square feet of my front lawn if the installers had had a piece of plywood to use as a base for a can of still-hot tar and a receptacle for some spent solvent. All of these men were quite courteous. It is my opinion that they are proficient in their flooring skills but not trained to the point where they can operate, all day, in an occupied household. There is a difference between a new-construction crew and a remodel crew.
The flooring project went better than expected. The workers arrived on time and were very clean, organized and knew their business. The overall experience from picking the flooring from a huge selection of samples, scheduling the removal of my old flooring and installing the new was great!
Have a supervisor on duty who speaks English and can direct the installers concerning furniture movement and specific requirements of the home's family members. Answer texts in a more timely fashion.
Lots of samples to choose from. Graham knew what I was looking for before arriving, so he had samples with him. The ease of selection and seeing the product in my home.
Nice selection, easy in-home shopping, quality installation
I have begun to feel as Mr. Graham Macleod has become a friend of the family. He was very kind and Courteous and had delivered the exact item as ordered. All the work that had been done to put down our carpet was done very professionally. All of the old carpet was removed in a proper time and they had left the area very clean after all of the work. All I can say is Thank You to Mr. Macleod and the persons he had sent to do this job. I would Highly recommend his work to others.